DIGITECH SERVICED ACCOUNTS
 

The Managed Account is a kind of Managed Services offering

The trouble with a typical managed services offering is that, for some customers, the service costs might unfairly favour the managed service business, and for other customers, might disadvantage them. The key to the Managed Account approach is to tailor each contract to the specific, unique support requirements of the customer.

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MANAGED ACCOUNT CONTRACT INCLUSIONS
Business hours remote support
Scheduled monthly maintenance onsite/remote
Workstation and server monitoring
Asset management
Scheduled onsite hours
Managed Accounts are allocated a nominated primary support tech
Managed Accounts are subject to a Half Year Reviews

 

MANAGED ACCOUNT CONTRACT BENEFITS
A single, predictable bill per month
Consistency of techs – they know the account/customer
Reduced billing administration
No lock-in contracts
Customer Service for the previous quarter is reviewed
Any developing trends in the organisation are identified and brought to attention
Current levels of risk are identified with respect to RTO and RPO
There is a clear understanding of expectations from both sides
Future budgets and plans are clearly tabled and understood